Cancellation Policy

Plans change. Here's how that works.

Free cancellation up to 24 hours before your booking. After that, fees may apply — but we'll always tell you before you commit.

Summary

24h+ before startFree100% refund, no questions asked.

4–24h before start50%Half the booking fee is refunded.

Less than 4h or no-showNon-refundablePro keeps the full booking amount.

Pro cancels or no-shows100% refundPlus a 10% credit (up to ₹2,500) toward your next booking.

Weather or act of godFree reschedule or full refundFor rentals and outdoor services; monsoon and cyclone events covered.

How to cancel or reschedule

Open the booking

Go to My Orders → select the booking → tap 'Cancel' or 'Reschedule'.

Pick a new time (reschedules only)

You'll see real-time availability. Pick a slot that works and you're done — no fee.

Confirm cancellation

You'll see the refund amount before you confirm. Cancellations are final once confirmed.

Wait for your refund

Refunds hit the original payment method within 5–7 business days. We'll notify you when it's processed.

If the pro cancels or doesn't show up

You get a full refund automatically — no need to chase it. We also credit your account with 10% of the booking value (up to ₹2,500) as a make-good for the inconvenience.

Pros who accumulate no-shows or last-minute cancellations are suspended pending review by our Trust & Safety team. Repeat offenders are removed from the platform.

Weather, emergencies, and act of god

We get it — sometimes life intervenes. The following always qualify for a free reschedule or full refund, regardless of timing:

Severe weather warnings for outdoor services (heavy monsoon rain, thunderstorms, cyclones)
Government-issued emergency orders (IMD alerts, district collector advisories, etc.)
Medical emergencies — for either party, with reasonable documentation
Bereavement — for immediate family, up to 7 days

How refunds work

UPI / Cards / Netbanking: 5–7 business days to the original source.
Wallets (Paytm, PhonePe, etc.): 1–3 business days.
Kaamwala credit: Instant — applied to your account and never expires.

Bank processing times vary by issuer. If your refund hasn't arrived after 7 business days, email support@kaamwala.in with your order number.

Deposits on rental bookings

Rental bookings include a refundable deposit, collected separately at booking and held until 5–7 business days after checkout. The deposit is fully refunded unless damage is reported and verified within 48 hours of checkout.

Disputed damage charges can be appealed within 7 days. Submit photos and a written description to trust@kaamwala.in and a Trust & Safety specialist will review.

Questions about a cancellation?

We're flexible humans. Email support@kaamwala.in with your order number and we'll work it out.