Built so you can book with confidence.
Every pro is verified. Every payment is protected. Every concern is reviewed by a real human within 24 hours.
Our promise
Home is personal. The people you let in should meet a higher bar than the people you'd hand a coffee to. Kaamwala exists because too many marketplaces treat trust as a checkbox — we treat it as the product. Here's exactly what we do to earn it.
How we vet every pro
Less than 30% of pro applications are approved. Here's the four-step verification every pro passes before they can take a booking.
- Government ID check. Aadhaar, PAN, or Driving Licence matched against a live selfie to confirm identity.
- Background check. Court records and identity-fraud databases — refreshed annually.
- Reference verification. We contact two prior clients or employers to confirm quality and professionalism.
- Onboarding call. A 20-minute video call with our Trust & Safety team covering policies, expectations, and platform standards.
What Kaamwala Trust looks like in practice
ID-verified pros
Every pro shows a 'Verified' badge on their profile. Tap any profile to see when they were last re-checked.
Payments held until you're happy
Your money sits in escrow. The pro is paid only after the job is marked complete. If something goes wrong, you don't pay.
24/7 transaction monitoring
Our system flags unusual patterns — last-minute address changes, off-platform contact attempts, repeat complaints — for human review.
Up to ₹1 Crore insurance coverage
Every booking is backed by liability insurance. If property damage occurs and the pro can't cover it, we step in — up to ₹1 Crore per incident.
Reporting a concern
If something feels off — before, during, or after a booking — we want to hear about it. Reports go directly to a human on the Trust & Safety team, not a queue.
- In-appOpen the order → Tap 'Report an issue'
- Emailtrust@kaamwala.in — we reply within 24h
- EmergencyCall 112 first, then notify us at trust@kaamwala.in
- Anonymous tipUse our anonymous reporting form (coming soon)
Our commitments to you
- We'll respond to every report within 24 hours. A real person will read it and follow up.
- We'll never share your contact info with a pro before you book.
- We'll refund you if we can't make it right. Full refunds are issued within 5 business days.
- We'll publish an annual Trust & Safety report with verified numbers on incidents, response times, and outcomes.
Questions about trust?
We'd rather over-explain than leave a gap. Email trust@kaamwala.in with anything on your mind.